Last updated: August 17, 2026
This Privacy Policy describes how Glögg (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website www.glogg.ca (the “Site”).
We are committed to protecting your privacy in compliance with applicable data protection laws, including Quebec’s Act respecting the protection of personal information in the private sector (Bill 25) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. PERSONAL INFORMATION WE COLLECT
When you visit or interact with our Site, we collect certain types of personal information:
- Information you provide directly:
- Contact & Billing Details: Name, email address, phone number, shipping address, and billing address when you place an order or contact us.
- Payment Information: Payment card details (processed securely via our payment gateways; we do not store full credit card numbers on our servers).
- Customer Support Data: Any information you provide when reaching out to us for assistance.
- Information collected automatically:
- Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and referral sources.
- Cookies and Tracking Technologies: Information gathered through cookies, pixels, and similar tools to manage your shopping cart, remember preferences, and analyze website traffic. (For more details, please see our Cookie Policy).
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping, payment processing, and sending order confirmations/invoices.
- To communicate with you and provide customer service.
- To improve, optimize, and secure our website experience.
- To screen orders for potential risk or fraud.
- With your explicit consent, to send you promotional communications, newsletters, and special offers (you can unsubscribe at any time).
3. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information. We only share your personal information with trusted third-party service providers who assist us in operating our store, including:
- E-commerce Platform & Hosting Providers (e.g., WordPress/WooCommerce or Shopify).
- Payment Processors (e.g., Stripe, PayPal).
- Shipping & Logistics Partners (e.g., Canada Post, FedEx, UPS) to deliver your orders.
- Analytics Providers (e.g., Google Analytics) to help us understand how users interact with the Site.
All service providers are contractually required to protect your data and only use it to perform specific services on our behalf.
4. DATA TRANSFERS & STORAGE
Your personal information is stored securely. Depending on our service providers, your data may be processed or stored outside of Quebec or Canada (e.g., in the United States). When data is transferred outside Quebec, we conduct privacy assessments to ensure appropriate contractual protections are in place.
5. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
6. YOUR RIGHTS (QUEBEC BILL 25 & CANADIAN LAWS)
Subject to applicable laws, you have the following rights regarding your personal data:
- Access & Rectification: You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal data at any time (e.g., unsubscribing from marketing emails or adjusting cookie settings).
- Data Portability & Erasure: You may request the deletion of your personal data or ask for a copy of your computerized data in a structured, commonly used format.
To exercise any of these rights, please contact our Privacy Officer (details below).
7. COOKIES AND TRACKING
You can manage or disable non-essential cookies at any time through our cookie management banner or by visiting our Cookie Policy page.
8. PERSON RESPONSIBLE FOR PERSONAL INFORMATION (PRIVACY OFFICER)
In accordance with Quebec’s Law 25, we have appointed a Person Responsible for the Protection of Personal Information.
If you have any questions, concerns, or requests regarding your personal data or this policy, please contact:
- Name / Title: Sadia Jones
- Company Name: Glögg
- Email: gloggmtl@gmail.com
- Mailing Address: 380 rue Guillaume Barrette, La Prairie, J5R 6L6, Quebec, Canada
9. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.